Comments on: How to fix Surface 3 sound not working issue on Windows 10

By: jeffbean

jeffbean — Fri, 23 Sep 2016 21:11:00 +0000

In reply to jeffbean.

Just found another solution. In case it helps others, I’ll describe it. I had a more specific problem than described in your troubleshooter here: I had no sound through my Surface 3 docking station (though the same speakers worked fine connected directly to the Surface). Here’s the solution that worked: power down the Surface, undock it, and then – wait for it – *unplug the power cord from the docking station.* Then plug the power back in, dock the Surface, and power-up. Go figure. It’s like I’m back in 1983 where the solution to anything was always “hit the big red switch.”

By: jeffbean

jeffbean — Fri, 23 Sep 2016 20:51:00 +0000

The instructions broke down for me in #2, “Uninstall, delete, and reinstall the audio driver.” The first step provides a link and says to “download the Surface 3 drivers package for Windows 10, open the ZIP folder, browse through the Drivers folder, and extract the Audio folder.” Yet the “package” downloaded is actually 8 different files, some ZIP, some MSI, ad none of the ZIP files has a “Drivers” folder. (Maybe things have changed on MS’s download site since this was originally written.) Is it possible to provide more particular direction on where will I find the audio drivers folder?

By: Mauro

Mauro — Sun, 18 Sep 2016 12:36:00 +0000

In reply to Li Wen Lee.

You likely not installing the correct driver. Use this guide as a reference to install a new driver https://pureinfotech.com/fix-wifi-connectivity-issue-wireless-adapter-windows-10/ You can also try to connect a USB adapter to Ethernet to connect your Surface Pro 3 online to download the driver automatically.

Thanks,
Mauro

By: Li Wen Lee

Li Wen Lee — Sun, 18 Sep 2016 04:16:00 +0000

It worked perfectly. I will repeat this whenever I encounter sound issue on my Surface Pro 3. This time I time repeat the steps. Unfortunately, I accidentally click “Delete the driver software for this device”. :'(
I tried to download the driver pack and install manually. But it does’t work.
Any idea how can I fix this?

By: Mauro

Mauro — Wed, 14 Sep 2016 12:16:00 +0000

In reply to Alex Roersma. Good to hear it worked.

By: Alex Roersma

Alex Roersma — Wed, 14 Sep 2016 01:10:00 +0000

Thank you so much for posting these suggestions! Once I updated my Surface 3 the sound worked again!

By: Mauro

Mauro — Thu, 04 Aug 2016 11:08:00 +0000

In reply to Juzzy Fenyes.

I’m glad it worked. Thank you for the comment. I’ll help others know that this works.

Thanks,
Mauro